A ‘privacy notice’ describes how we use and share the personal information we hold about our patients, service users, visitors, carers, the public and staff. A privacy notice is sometimes referred to as a Privacy Statement, Fair Processing Statement or Privacy Policy.
A privacy notice is a legal requirement under Data Protection legislation and is here to help you be aware of your rights, our duties and how we protect your privacy by keeping your information confidential and secure.
This is a privacy notice for the South West Commercial Research Group Website.
This website is managed by the Royal Devon University Healthcare NHS Foundation Trust, which is the data controller for any personal information collected through this site.
Who is in control of data for this website?
Under Data Protection legislation, the Royal Devon University Healthcare NHS Foundation Trust is the data controller for the information collected through this website. You can read the Trust’s full privacy notice here.
For individual health research studies, the organisation leading the study (which may be another NHS Trust, GP practice, or research partner) will be the data controller. You can find their privacy notices on the relevant organisation’s website.
You can also read the Health Research Authority’s privacy notice, which explains how the HRA uses personal data when approving and overseeing health research in the UK.
Why we collect information about you and what we do with it
The personal information we collect about you may be used to:
- Review your suitability for research study or clinical trial
- Conduct health research and development, click here for more information and see further details below; and
- Contact you with regards to patient satisfaction surveys relating to services you have used within our hospital so as to further improve our services to patients
- Help to train and educate healthcare professionals
- Remind you about your appointments and send you relevant correspondence
- Review the care we provide to ensure it is of the highest standard and quality, e.g. through audit or service improvement
- Monitor how we spend public money and support the funding of your care, e.g. with commissioning organisations
- Plan and manage the health service and prepare statistics on NHS performance to meet the needs of the population or for the Department of Health and other regulatory bodies
- Report and investigate complaints, claims and untoward incidents
- Report events to the appropriate authorities when we are required to do so by law
Where possible, we will always look to anonymise/pseudonymise your personal information so as to protect patient confidentiality, unless there is a legal basis that permits us to use it and we will only use/share the minimum information necessary.
We may share data for approved research projects. In most instances the information will be made anonymous so that you cannot be identified. If this is not possible, we will ask your permission, or if this is not possible, we will request approval from the NHS Health Research Authority’s Confidentiality Advisory Group. The Health Research Authority has further details on patient information and health and care research.
Should you not wish information about you to be used for research, please let us know or speak to the clinical team that is treating you. More details about the National Data-Opt Out can be found here.
For full details how we use and protect your personal data, including lawful basis for processing, please refer to the full privacy notice on the Royal Devon website.
Who can I contact for help regarding this information?
The Data Protection Officer can be contacted at the below email address:
For further details, please see:
https://www.royaldevon.nhs.uk/about-us/information-governance/fair-collection-privacy-notice
The Information Commissioner’s Office (ICO) is the body that regulates the Trust under Data Protection and Freedom of Information legislation. If you are not satisfied with our DPO response or believe we are not processing your personal data in accordance with the law, you can complain to the ICO at:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Website: https://ico.org.uk/concerns/
Email: casework@ico.org.uk
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